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Terms & conditions

Please read the following terms of use carefully as they govern the use of this website. By using the familysupport.kids.org.uk website you accept the terms of use applicable on date you access this website.

If you are purchasing goods or services from us, then separate terms and conditions apply to that transaction which will need to be considered separately.

Who we are

We are KIDS, a company limited by guarantee No: 1346252 Registered Charity Number 275936 Registered office: 249 Birmingham Road, Wylde Green, Sutton Coldfield, West Midlands, B72 1EA.

We can be contacted in writing for the attention of ‘Family Support Online Manager’ to the address above or by emailing familysupportonline@kids.org.uk.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in England

Our site is directed to people residing in England. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Content Accuracy

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Intellectual Property

KIDS owns the copyright of, and other intellectual property rights, in familysupport.kids.org.uk and its contents. “Rights” means copyright, database rights, trade marks, design rights and other intellectual and proprietary rights of whatever nature, anywhere in the world. You acknowledge that (i) KIDS’ is protected by these Rights; (ii) these Rights are valid and protected in all media and technologies existing now or later developed; and (iii) except as explicitly provided otherwise, these Terms and Conditions and applicable copyright, trademark and other laws govern your use of such Rights.

You may view, print, download or store extracts from familysupport.kids.org.uk for your personal, non-commercial reference without alteration, addition or deletion.

You may not otherwise copy, replicate, distribute, publish, commercially exploit or otherwise transfer any familysupport.kids.org.uk material or content without prior consent.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may not collect or use any personal details from the familysupport.kids.org.uk website.

Trademarks

The “KIDS” logo is a trademark owned by KIDS. All other trademarks and logos used in this website are the trademarks or logos of their respective owners. You are not permitted to use them without our approval.

Limitation of liability (PLEASE READ CAREFULLY)

KIDS (and its group of charitable companies, officers, trustees, employees and agents) shall not be liable or responsible for any claim, loss, damage, costs and expenses of any nature (including without limitation for any direct, indirect, incidental, special, punitive, or consequential damages whether resulting from breach of contract, negligence or any other cause of action) arising in connection with familysupport.kids.org.uk or your use of it (including, without limitation, for any contributions to familysupport.kids.org.uk by users, for any viruses, bugs, trojan horses or other contamination resulting from use of www.kids.org.uk, for any interruption or delays to the use of familysupport.kids.org.uk, or for any errors, omissions or inaccuracies in any content on familysupport.kids.org.uk). Nothing in these terms of use shall exclude or limit any liability for death or personal injury arising from negligence, or for any other liability which cannot be excluded or limited by law.

You agree that you are solely responsible for your use of this site, and that to the fullest extent permitted at law, KIDS, its officers, trustees, employees and agents do not make any representations and do not give any warranties, express or implied, concerning familysupport.kids.org.uk and its content. In particular, KIDS does not warrant or represent that familysupport.kids.org.uk or its content is virus free.

All software provided by third parties (for example Acrobat Reader and RealPlayer) is the sole responsibility of that third party.

Links to other websites

This website contains links to other websites that are operated by third parties. KIDS does not accept any liability over the content of these third party sites. Such links are provided for your convenience only and you access these links at your own risk. The existence of these links do not constitute an endorsement of such websites, and your linking to these sites is at your own risk.

Indemnity

You agree to indemnify KIDS (and its group of charitable companies, officers, trustees, employees and agents) from all claims, loss, damages, costs and expenses arising in connection with your use of the familysupport.kids.org.uk website, or your breach of any of these terms of use. This obligation shall survive the end of these terms of use and your use of this website.

Governing Law and Jurisdiction

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.. This Site is controlled from within the England. KIDS make no representations that this website is appropriate or available to locations outside England. If you access this website from outside England, you do so at your own risk and are responsible for compliance with applicable local laws or regulations.

If any provision of these terms of use is deemed to be invalid by a court of competent jurisdiction, this shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Modification of the Terms and Conditions

KIDS’ may modify the terms of this agreement on this site. You agree to periodically review this agreement to be aware of any such revisions. Should the revision be unacceptable to you, you agree to stop accessing this site.

Your continued use of this website following such notification of any such revision(s) shall be deemed as acceptance of and agreement to abide by all such revisions.

KIDS is a registered charity (Registered in England No. 275936) and a company limited by guarantee (Registered in England and Wales No. 1346252).

Help with behaviour or sleep

Behaviour and/or sleep challenges can have a huge detrimental impact on the quality of life for all the family.  Our Specialists are on hand to give you advice and support on understanding these behaviours and developing ways to manage them specific to your situation.  We will also provide the emotional support you might need to help you through a difficult time. 

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

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Getting an EHCP for my child

The EHCP process can be a daunting experience for parents and carers but you are not alone! We can support you every step of the way, from identifying eligibility, talking you through processes, assisting with applications, supporting you to engage with professionals and if necessary, through appeals. We can also help at Reviews once EHCPs are in place.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

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Nursery or school can't meet my child's needs

Facing challenges with your child’s existing provision can be upsetting; we are here to provide emotional and practical support to help you understand your options and work through to a solution that offer the best outcomes for you, your child and your family.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

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Getting an assessment

Finding the right professionals to engage with can often be the first hurdle.. We can support you by identifying who you should approach and helping you do it. We can then support you through the assessment process and what is often proceeded by a lengthy wait got assessment, with practical help as well as helping you find local resources that might be appropriate for you and your family.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

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Applying for short breaks

Everyone who cares for a child needs a beak sometimes.  Being able to find a place our child is happy, safe and well looked-after while we have some time to invest in our own well-being makes us better at caring for them the rest of the time.  This can be really difficult for families of children and young people with SEND, so we are on-hand to help you find and apply for the right solutions for you.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

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Find a school, nursery or childcare

Finding the right school, nursery or childcare to meet your child’s needs can often feel like a daunting task.  Our Specialists are on hand to help you identify your options, define your child’s needs and determine your preferences.  If required, we can assist you with applications or any other paperwork that may be required in this process.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

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Benefits and grants

Depending on your individual circumstances you may be entitled to benefit payments.  Our Family Support Specialists can help you identify which ones may be available to you and if required, provide practical assistance in the application process.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

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My child has been diagnosed with ASD.

Pre- and post-diagnosis can often be a worrying time for Parents and Carers.  Our Family Support Specialists can provide emotional support, talking through your questions and concerns, helping identify what actions you might need to consider in the short, medium and long-term.  We can help you work through your challenges and support you to tackle each of them in manageable chunks.

Call, text or email us to arrange an initial free consultation so we can understand your needs better and work up a bespoke package of support with one of our Specialists.  We’ll provide you with a no-obligation quote for that support for you to consider after the free consultation… no pressure!

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

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I feel isolated

Caring for a child or young person with SEND can often feel like a lonely experience.  Support groups and services aren’t for everyone for lots of different reasons, but being able to talk to someone who understands the journey we are on can alleviate a sense of isolation.

Call, text or email us to arrange an initial free consultation so we can understand your needs better and work up a bespoke package of support with one of our Specialists.  We’ll provide you with a no-obligation quote for that support for you to consider after the free consultation… no pressure!

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to offer you way to combat a sense of isolation? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

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