Welcome to the SEND Family Support Online service from KIDS.

Finding the best way to help your child with SEND get the support they need and deserve can be a complicated and lonely journey. It can leaving you feeling frustrated and overwhelmed, like ‘the system’ is against you. All you want is for your child to be happy, supported and be given the opportunity to reach their potential.

Our Family Support Online service puts an expert in your corner. Imagine having someone to help with practical support and solutions, who understands your worries and frustrations and has navigated the complex systems many times before.

Side-by-side, we will help you to find your way through to get the best possible outcome for your child and your family.

“The co-ordinator was so easy to talk to and I felt like she really empathised with what I am going through.”

We aim to respond to you within three working days. If you need help for a mental health crisis or emergency, you can find where to get immediate expert advice and assessment from the NHS

How we can help

Free consultation and 1:1 support

Our initial FREE phone consultation gives you an opportunity to talk to someone who understands the challenges you are facing. We will ensure you know about the resources that are available to you for free and explain more about the service we can offer.

We can often resolve concerns during your free consultation. But if we can’t we will advise you of that and recommend an appointment with a member of our expert team for further in-depth 1:1 expert support.  Our in-depth support appointments start at £30. 

Group workshops

Group Workshops are another way to explore issues in-depth. They cover a variety of topics and are available regularly throughout the year for a small fee. For further information and to book your place check out our events listing by clicking the button below.

Issues we can help with

How it works

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You get in touch with us for more information or to request an initial FREE consultation via email, telephone or text, or use our booking system to choose a time and day that suits you.
Get in touch
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During the FREE fact-finding call, we discuss your needs and help define what you want from us so we can make sure we have the expertise you are looking for. If there are free resources or services available to support you, we will signpost you to them. If you wish to proceed with an appointment with a Family Support Specialist, our prices start at £30 for a one-off consultation, assisting with a task or providing expertise on a specific question/issue.
Get in touch
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Your Family Support Specialist will be assigned to you and they will provide bespoke advice, help finding solutions or overcoming challenges, emotional support and/or practical assistance, depending on what your needs are.
Get in touch
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This online service is currently being piloted by KIDS in response to Parents and Carers telling us they want direct access to professionals with expertise in surrounding children and young people with SEND.

KIDS is a charity founded in 1970, providing a wide range of services to disabled children, young people and their families across England. We support children from babies through to young adults, whatever their disability.

As a charity we are not-for-profit; any surpluses generated by this service will be reinvested back into frontline services supporting children and young people with SEND across England.

Last year we delivered over 225,000 hours of support to around 15,000 disabled children, young people and family members.

GET IN TOUCH

You are not alone in this. We are right here with you and there isn’t anything we haven’t heard before! Our team of experienced professionals are ready and willing to help you and your family with emotional and practical support. No matter what stage of your journey you and your child are at.

100% of users surveyed would recommend Family Support Online to friends or family.

BOOK CALLBACK

When it suits you

Call NOW

0330 460 9753

Text

07361 587 894

EMAIL

We'll get back to you

FEedback

As this is a new, pilot service your feedback is very important in helping us shape our offer. Please let us know what you think so far by clicking the button below to answer three short questions. 

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Help with behaviour or sleep

Behaviour and/or sleep challenges can have a huge detrimental impact on the quality of life for all the family.  Our Specialists are on hand to give you advice and support on understanding these behaviours and developing ways to manage them specific to your situation.  We will also provide the emotional support you might need to help you through a difficult time. 

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Getting an EHCP for my child

The EHCP process can be a daunting experience for parents and carers but you are not alone! We can support you every step of the way, from identifying eligibility, talking you through processes, assisting with applications, supporting you to engage with professionals and if necessary, through appeals. We can also help at Reviews once EHCPs are in place.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

Nursery or school can't meet my child's needs

Facing challenges with your child’s existing provision can be upsetting; we are here to provide emotional and practical support to help you understand your options and work through to a solution that offer the best outcomes for you, your child and your family.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

Getting an assessment

Finding the right professionals to engage with can often be the first hurdle.. We can support you by identifying who you should approach and helping you do it. We can then support you through the assessment process and what is often proceeded by a lengthy wait got assessment, with practical help as well as helping you find local resources that might be appropriate for you and your family.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

Applying for short breaks

Everyone who cares for a child needs a beak sometimes.  Being able to find a place our child is happy, safe and well looked-after while we have some time to invest in our own well-being makes us better at caring for them the rest of the time.  This can be really difficult for families of children and young people with SEND, so we are on-hand to help you find and apply for the right solutions for you.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Find a school, nursery or childcare

Finding the right school, nursery or childcare to meet your child’s needs can often feel like a daunting task.  Our Specialists are on hand to help you identify your options, define your child’s needs and determine your preferences.  If required, we can assist you with applications or any other paperwork that may be required in this process.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

Every LA also provides a free service known as SENDIASS, (Special Educational Needs and Disabilities Information, Advice and Support Service).  Find out more information about your local SENDIAS service and other helpful resources here: https://www.kids.org.uk/sendiass

Benefits and grants

Depending on your individual circumstances you may be entitled to benefit payments.  Our Family Support Specialists can help you identify which ones may be available to you and if required, provide practical assistance in the application process.

Call, text our email us to arrange an initial free consultation so we can provide information on pricing and arrange an appointment with one of our Specialists.

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

My child has been diagnosed with ASD.

Pre- and post-diagnosis can often be a worrying time for Parents and Carers.  Our Family Support Specialists can provide emotional support, talking through your questions and concerns, helping identify what actions you might need to consider in the short, medium and long-term.  We can help you work through your challenges and support you to tackle each of them in manageable chunks.

Call, text or email us to arrange an initial free consultation so we can understand your needs better and work up a bespoke package of support with one of our Specialists.  We’ll provide you with a no-obligation quote for that support for you to consider after the free consultation… no pressure!

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to provide you with free advice and support? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)

I feel isolated

Caring for a child or young person with SEND can often feel like a lonely experience.  Support groups and services aren’t for everyone for lots of different reasons, but being able to talk to someone who understands the journey we are on can alleviate a sense of isolation.

Call, text or email us to arrange an initial free consultation so we can understand your needs better and work up a bespoke package of support with one of our Specialists.  We’ll provide you with a no-obligation quote for that support for you to consider after the free consultation… no pressure!

Did you know your Local Authority (LA) provides information on what SEND services are available in your region, many of which will be able to offer you way to combat a sense of isolation? Look for your LA here and search for ‘Local Offer’. Find your local council – GOV.UK (www.gov.uk)